1. To access your phone portal, type portal.trueipsolutions.com into your web browser. You will be directed to the login screen shown below.
Your Login Name is your extension followed @robeson.edu (i.e. [email protected]). Your Password is a series of numbers, usually 4 to 6 digits.
Note: If you do not know your password, click the forgot password option and then enter your [email protected] to receive an email to the email address associated with your phone extension.
If you are still unable to reset your password or login please contact I.T. Support at 910-272-3566. If no one answers leave a voicemail message as it will generate a ticket for us to contact you back.
2. Click the Messages button, now click the Settings tab.
3. You have some Options in the Notifications section.
Email Type: Hyperlink, Brief Hyperlink, Attachment or Brief Attachment.
We recommend either Hyperlink or Attachment options not the Brief options
After Email Notification: You can Leave the Voicemail as New, Move to Saved, or Move to Trash.
This will affect how your phone displays message alerts. Flashing Red light, etc.