1. To access your phone portal, type portal.trueipsolutions.com into your web browser. You will be directed to the login screen shown below. Your Login Name is your extension followed by your domain (i.e. 6711@Robeson.edu). Your Password is a series of numbers, usually 4 to 6 digits. 


Note: If you do not know your password, click the forgot password option and then enter your extension@robeson.edu to receive an email to reset your password. If you are still unable to login please contact I.T. Support at 910-272-3566 Option 1.







2. Click the Messages button, now click the Settings tab.


 






3. Select the "Email Notification" drop down and select one of the options that best fits you. We suggest using one of the following options below.

 

Option 1) "Send w / attachments" options (leave as new) : This option sends attachment to email and leaves a voicemail copy on the phone as new.


Option 2) "Send w / attachments" options (move to saved) : This option sends attachment to email and saves a copy of it on the phone.


Option 3) "Send w / attachments" options (move to trash) : This option sends attachment to email and then deletes the voicemail on the phone.



Note: Do not use the "Send w/ brief attachments".