1. To access your phone portal, type portal.trueipsolutions.com into your web browser {PLEASE NOTE this is not compatible with Firefox browser}.
You will be directed to the login screen shown below.
Your Login Name is your extension followed by @robeson.edu (i.e. 6711@robeson.edu). Your Password is a series of numbers, usually 4 to 6 digits.
Note: If you do not know your password, click the forgot password option and then enter your extension@robeson.edu to receive an email to the email address associated with your phone extension.
If you are still unable to reset your password or login please contact I.T. Support at 910-272-3566. Even if no one answers leave a voicemail here, and it will generate a ticket for someone to assist you.
2. Click on Webphone
3. Click the allow button. NOTE You will need a device that has a microphone, be it a laptop, or a headset.
4. To receive inbound phone calls through the web select yes.
5. In order to make calls click the plus sign shown in the image below.
6. Click the icon displayed in the image below to bring up the number pad.
7. From this point you can dial the number you wish to call.