1. To reset your password, go to support.robeson.edu and click "Password Reset".
2. This will direct you to the page below.
NOTE: You can also get to this page directly by going to password.robeson.edu.
3. From here, enter your FULL EMAIL ADDRESS, and answer the CAPTCHA (NOTE: The CAPTCHA is NOT case sensitive, and can be entered without spaces). Click "Next".
4. From here, you will need to complete TWO verification steps in order to proceed to the password reset step. The options you have available to you are based on the multi-factor authentication methods that you have enrolled on your account. For example, if you have a primary phone number added, you have the options to either receive a code via text message, or receive a phone call to verify yourself with an automated prompt. In this example, we will first use the "Text my mobile phone" option. Ensure that it is selected in the left pane, then enter your 10-digit phone number in the text box. Click "Text".
NOTE: For assistance with MFA enrollment, check our Enroll into MFA article.
NOTE: At this point, if you do not have at least 2 available MFA methods, you will need to contact the Helpdesk at 910-272-3566, or visit us in Building 14, Room 1474A, so that we may assist you further.
5. In a few moments, you should receive a text message to the number you provided from Microsoft (short code 69525) with a six-digit code.
6. Enter the code in the line provided and click "Next".
7. For our 2nd step, we will use "Approve a notification on my authenticator app". Ensure it is selected in the left pane and click "Send Notification".
8. You should immediately receive a notification on the device that you have your authenticator app installed on. In this scenario, we have our school account paired to the Microsoft Authenticator app. Tap on the notification to open your authenticator app.
9. Once in your authenticator app, you should be provided a text box requesting you to enter the number shown. Back on the Password Reset window, you should be given a number to enter (in this case, 31). Simply enter the number in the box and press "Yes". At this point, you may need to provide the authenticator app with the PIN for your phone lock, or any biometrics you have setup on your device (such as fingerprint or Face ID).
10. Once verification step 2 is completed, you will be directed to the password reset step. You will be asked to enter your password in the first field and confirm it in the second field by typing it again. Once done, click "Finish". NOTE: When creating a new password, please adhere to the updated requirements below:
Minimum 14 characters
Must contain 3 of the 4 complexity requirements:
English uppercase character (A through Z)
English lowercase character (a through z)
Numeric (0 through 9)
Special character (example: ! $ # %)
Password history is 24. (Meaning you can’t use your last 24 passwords)
11. If successful, you should now see a message notifying you that your password has been reset. You should now be able to sign into your account with your new password.
FAQs
1. How long is my new password good for?
Your password will expire 365 after it is set.
2. What does it mean for me when my password expires?
If your password is expired you will not be able to sign into school resources such as Email, Self Service, Moodle, and campus computers.
3. What do I do if my password is expired?
If your password is expired and due for a reset, then you should automatically be prompted to set a new password the next time you login either on a Web platform or on a campus Windows device (see below).
4. What do I do if none of this worked for me?
If you're unable to manually reset your password, or encounter any other issues, our IT Helpdesk team will be happy to assist you. The Helpdesk can be reached via phone at 910-272-3566 and are available for in-person visits during normal business hours. The Helpdesk lobby is located in Building 14 in Room 1474A.