1. I was just notified by Admissions that I have been accepted. When will my account be ready?
It may take upwards of 4 hours after your acceptance as a student for your account to be created and ready for use.
2. What would my password be once my account is created?
Please see our article on the default password format for students.
3. How long will this default password be good for?
Your default password will be good for 1 year after it was initially assigned. At that point, you should be automatically prompted to set a new password the next time you sign in.
4. What if I need to reset my password or would like to change it?
Please see our article on resetting your password.
5. What is my username?
Your username is your first and last initial, followed by your 7-digit Student ID number (this can be found on your acceptance letter). For example, student Bruce Wayne with Student ID 1234567 would have a username of bw1234567.
6. Is my username the same as my email address?
Your email will be [email protected] (example: [email protected]). You will typically enter only your username when you are signing into a campus computer (on the initial login page) and will enter your full email address when signing into a web platform (Outlook, Moodle, etc). However, some exceptions may apply.
7. What should I do if I have any issues?
The IT Department is always glad to help! Feel free to contact the Helpdesk by phone at 910-272-3566. You can also submit a ticket or visit us in person during regular business hours. We are located in Building 14, Room 1474A.